First Real Problem with the RRS TD6

brdhmltn

Well-known member
and it's dealer service related...

Even though I'm at 98k miles and out of warranty, I mostly use the dealer for services. I like having others work on my daily. This was supposed to be the big one, and I'd make a decision on doing the rest myself.

Picked up the vehicle yesterday afternoon at dealer closing time. About 5 miles away from the dealer, had to accelerate around slow traffic. Heard a loud pop under power. Classic turbo pressure hose blow off. Pulled off, opened hood, yes. The clamp right at the front was not tightened. The two plastic clips holding the panel right at the hose clamp were not there, I assume shot off when the hose popped up.

Luckily I had an adjustable wrench in the back for swapping trailer hitches - I have one of the anti-rattle things around the hitch I have to remove to swap between my 2 inch and my articulating camper hitch. That got the hose back on solid. I called dealer, they were still there, super apologetic and the tech offered to drive to me and look at it. I told them I had it going and would bring it in this morning. On the way home I had the stereo off to listen, the turbo is whistling like a 90s GTI. Full on japanese street racing stuff. With these small turbos, the noise is basically like a semi distant police car siren. Lots of people walk in my neighborhood and I was getting looks all over the place.

Of course, today back at the dealer they've been able to fix all the clips, inspect everything, and they have no idea what's causing the turbo noise. They say it's legit coming from the turbo, but it's not throwing codes, it's not down on power. They did say they've escalated the issue to see if there is something they can get approved for some type of compensation if there is a turbo replacement.

Oct 1 I leave with the family for a week away, towing the camper 7 hours each way. We'll see what happens. Terrible timing!
 

jymmiejamz

Founding Member
Callsign: KN4JHI
Hopefully it doesn’t need a turbo, that’s basically an engine out job. I’m not sure if the procedure calls for pulling the motor, but I don’t see how you can remove it with the motor in the vehicle.

What work were they doing prior to this issue?
 

brdhmltn

Well-known member
The 115k normal service is what the paper says. which was a little odd to me since I'm only at 98k miles, but hey, they are the dealer.

I just got a call, they have offered to essentially cover all labor plus a little bit off MSRP of the turbo. It's the left hand side one. Unfortunately it's not in stock with LR. They said some other dealers have them, will call. $2500 for what book says was nearly $6600 job. LR084606 is the part

It wasn't down on power, it was just noisy as hell. And dead silent when I dropped the vehicle off.

I told them if they thought they could complete it before 10/1, I would agree. We leave on 10/1 and have coordinated this trip with 3 other families... Kind of why I was getting all the servicing done in advance.

The vehicle has been 100% reliable. Actually surprisingly reliable. I only expected to own it a year, and I'm at 3 and had no plans to sell. I still get 19 MPG towing the camper, 24-27 around town, and 32 on long highway trips. It's just been standard services and DPF refills for 50k miles.
 

brdhmltn

Well-known member
I honestly don't know what they could have done. They shouldn't have been near the turbos. The pop was on the high pressure side, so I don't think there's any way the clips that i cannot find would have been ingested. Is there an oil feed line? Maybe during the oil change they clogged an oil feed? I'm really guessing. There was an oil leak in the valley they fixed this service.

I've lived murphy's law enough myself to know sometimes things just break. Without other info, the price they gave me seems way better than I could do elsewhere, and I want to pass this vehicle off to my wife in the next few months. I like to keep hers as easily serviceable as possible.
 

brdhmltn

Well-known member
Monday update, no luck finding a turbo. I gave them today, tomorrow AM will be picking up as-is.
Edit:
Eh, I found some aftermarket turbo options... I can get it from Garrett for $1500 before shipping. no point in giving dealer the time. I told them I'd pick vehicle up this afternoon. I will inspect it myself and see if I think it will make it this trip. and go from there.
 
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brdhmltn

Well-known member
So... when picking up the vehicle today, they handed me my keys and the normal service paper and let me leave. Car still whining on way home. When i get home, reading the 0 dollar form there is this language, which and no point was ever said or written in an email or text prior. No inspection notice, nothing.

"89430 Note of visible damage to turbo chargers compressor turbine. Recommend replacement of unit. Customer declined goodwill assistance and this time coming to pick vehicle up. Recommend not to drive."

edit: calming down a bit from earlier frustrations
 
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erover82

Well-known member
Ouch. I'm just wondering what and how something came through the low pressure side to hit the compressor turbine. Air filter not sealing correctly?
 

brdhmltn

Well-known member
Or they dropped something in the intake as part of the air filter replacement... accidentally or intentionally
 

LR Max

Well-known member
This doesn't make sense.

If they inspected the turbo (which may or may not have happened), it would be definitive. Either a turbo is good or bad. If it was bad, you'd probably know it because it would be pissing oil into the engine and clogging your DPF and causing all other kind of fun things.

Almost sounds like the waste gate is the issue if they got a hard on for the turbo.

Have you checked the other turbo hoses? My D5 has a "silencer box" between the air cleaner and the turbo. Is that in good condition? There are two hose clamps to the inlet of the turbo. Are those both good?

Try running the balls off of it. Drive it at high RPMs. See if that'll give you a low boost code.

What all did they service? I'd be looking at whatever they messed with. I do not think there is anything intake related near the oil filter unless they knocked loose a PCV/valve cover vacuum line or whatever.

I did not have a good experience with LR Charlotte taking care of my TD6. I get the feeling these techs do not understand diesels.
 

jymmiejamz

Founding Member
Callsign: KN4JHI
I haven’t seen many TDV6 turbos fail, but I’ve definitely seen a bunch of 2.0L JLR turbos intermittently apply boost without burning or leaking excessive oil
 

brdhmltn

Well-known member
The day after I picked the car up the second time (!!) they sent this photo of the inspection. Pretty clear they dropped something down the intake, probably when changing the air filter. I was pretty upset they did not send this to me until after. Edit: This was sent on Tuesday, after my posts above.

Video is mine, made after getting the vehicle home on Monday night.

Edit:
Also when carrying it back to the dealer, the whistle turns into a brrrtt under power. The compressor wheel goes from whistling to vibrating. bearing appears to be shot from the damage.

I borrowed my brother in law's X5 diesel for our vacation, I'll probably order a turbo next week so it will be delivered when I'm back home. The more I think about it the more I am not sure I want them doing the work.

 

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brdhmltn

Well-known member
And.. I don't know if dealers can remove their test drives from the incontrol system, which I still subscribe to, but after all their talk of not hearing anything on test drives, there were no test drives visible in the incontrol log. Normally I see the test drive. So I don't even think they test drove the vehicle at any point in time.

The full service was
normal 115k service
replace front control arm bushings (or arms)
fix an oil leak in the valley of engine
 

erover82

Well-known member
Ouch, again. I expected a small burr on a vane, but that's serious. No wonder it whistles. Curious how long it would run with the turbo out of balance. If it blew though, there goes the engine. Also curious where the pieces went. Would they have been small enough to pass though the intercooler, valves, and exhaust emissions systems? I'd be contacting heads at the dealer and JLR NA about this.
 

expanse

Well-known member
Where did the bits off the metal vanes go? Inside the engine?
this.

I'd suggest, as above, raising this to a higher level of their mgmt team and continue to document every interaction. This is a moment where they need to just own up to their issue or it's going to be dragged out and become very expensive and frustrating time for all.
 

brdhmltn

Well-known member
Just thought I'd update this... 1 month in, no parts available world wide. The vehicle still sits...

OEM parts that is. Which of course the dealers have to use. 9 OE equivalents per LR Direct.
 
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