First Real Problem with the RRS TD6

rocky

NAS-ROW Addict
this.

I'd suggest, as above, raising this to a higher level of their mgmt team and continue to document every interaction. This is a moment where they need to just own up to their issue or it's going to be dragged out and become very expensive and frustrating time for all.
Wish you could pull the injectors and put a scope into the cylinders to look for damage…
 

brdhmltn

Well-known member
To enter the engine, pieces would have to go completely through the intercooler. I doubt anything but maybe some metal dust hit the cylinders. I called the LRNA customer service line last week, they are seeing what they can do. But there is nothing they can do with no parts available.

And no, no loaner. but I'm pretty sure they would give me one if I asked.
 

TravelinLight

Well-known member
To enter the engine, pieces would have to go completely through the intercooler. I doubt anything but maybe some metal dust hit the cylinders. I called the LRNA customer service line last week, they are seeing what they can do. But there is nothing they can do with no parts available.

And no, no loaner. but I'm pretty sure they would give me one if I asked.
I would be asking for a "like" vehicle and not a little beater economy car. This is on them.
 

blueboy

Well-known member
“The change in the distribution strategy that has caused the massive bottleneck and the change of suppliers are part of the transformation”

Classic example of a new strategy very poorly executed by a Company’s management team.
 
I would certainly be putting a lot of miles on a JLR-owned vehicle if I were you. This situation is a bummer, but the least they can do is let you accumulate miles on one of their demos while yours is down. That is the sole reason you pay for dealer service, to have the full resources of the dealership available when you need them.
 

rocky

NAS-ROW Addict
“The change in the distribution strategy that has caused the massive bottleneck and the change of suppliers are part of the transformation”

Classic example of a new strategy very poorly executed by a Company’s management team.

Reminds me of the time in the mid to late 1990s when Land Rover (as it was known then) switch warehousing of spare parts at least in the USA. Caused major disruptions. I think Caterpillar had a hand in this....
 

blueboy

Well-known member
Reminds me of the time in the mid to late 1990s when Land Rover (as it was known then) switch warehousing of spare parts at least in the USA. Caused major disruptions. I think Caterpillar had a hand in this....
Kinda remember Caterpillar selected when Range Rover came over in 1987? They were a support sponsor for the 1989 GDE.

IMG_3410.jpeg
 

havens51

Well-known member
I read all with interest. I’m a 2016 RR TD6. No problems whatsoever so far, fingers crossed. I have no turbo that I am aware of. Were they fitted to RRSports only? I’m in the US
 

brdhmltn

Well-known member
I havent pushed the dealer for a loaner because quite honestly I don't like driving someone else's car for extended periods. And our city is growing so much there is construction everywhere and accidents almost every day. My wife has been full remote the past few years, so I have had her car to drive.

She was told yesterday she has to come back to the office. So I'm getting the defender finished up this weekend hopefully to have it back on the road. Unfortunately it doesn't have good seats for a carseat for the kiddo, so I sent Zach at RN and email earlier this week to get those ordered soon.

And I sent the dealer a message yesterday to see if I can trade in the RRS on something non-Rover. No response as of this morning on that. LR cannot promise they will have parts to fix any vehicle at the moment, so I really don't have a choice but to leave the brand.
 

jymmiejamz

Founding Member
Callsign: KN4JHI
I havent pushed the dealer for a loaner because quite honestly I don't like driving someone else's car for extended periods. And our city is growing so much there is construction everywhere and accidents almost every day. My wife has been full remote the past few years, so I have had her car to drive.

She was told yesterday she has to come back to the office. So I'm getting the defender finished up this weekend hopefully to have it back on the road. Unfortunately it doesn't have good seats for a carseat for the kiddo, so I sent Zach at RN and email earlier this week to get those ordered soon.

And I sent the dealer a message yesterday to see if I can trade in the RRS on something non-Rover. No response as of this morning on that. LR cannot promise they will have parts to fix any vehicle at the moment, so I really don't have a choice but to leave the brand.
What seats do you have? I have the old style rear seats and the lap belt is the perfect length for our car seat (rear and forward facing). I think we have Britax Clicktight seats
 

rocky

NAS-ROW Addict
At this point, JLR should seriously consider buying cars back. Plan B for JLR is hiring attorneys against an inevitable Class Action lawsuit.
 

brdhmltn

Well-known member
What seats do you have? I have the old style rear seats and the lap belt is the perfect length for our car seat (rear and forward facing). I think we have Britax Clicktight seats
I have this setup. The center section is awful about trying to flip forward. If it goes too far, the latches on the outer sections bend out of the locking piece. I've had the entire second row flip forward when I had boxes of ceramic tile shift forward in the back. My fault of course for not securing the load, but I don't want to put my daughter back there.

Truck came with a steel bar that mounts across the rear of the seats that was used for the seat belts latches and center. It's kind of bodged together and I've not really fixed it.

1699418707811.png


I didn't quite get the truck finished. I have to build a front exhaust pipe and then I'm done and it will be back on the road.
 

brdhmltn

Well-known member
Order is in with RN on the seats. Don't know why I had to like black span mondus so much... 12-14 week leadtime.
 

brdhmltn

Well-known member
I went in to dealership a week ago yesterday and had a "spirited conversation" with both the trade-in sales guy and the service manager. The trade-in guy offered me trade in value minus the cost of the repair since they would lose the JLR good will coverage on the service. I laughed at him and told him that was offensive especially since they were the ones that damaged it. $11k trade in was the offer. After that I got to talk to the service manager and showed him JLR was out of turbos but I could order one that day from LRDirect. He finally agreed to order it, seemed to have never heard of LRDirect ever before. If I ordered it they lost the good will from JLR. He even asked me how long it would take to arrive from the UK. So they are towing my vehicle to the dealership today to start the repair.

The biggest issue to me is they refuse to put any of their own skin in the game for a problem their service guy created. It's shameful.

If anyone reading this wants to start a competing dealership in my area, I have no doubt you'd put them out of business in a very short time. As our area grows, they do not appear to be growing with it.

This is a brief summary of what turned out to be about an hour and a half visit.
 

rocky

NAS-ROW Addict
That dealership sounds like the old bad joke about phone companies not caring.

Do Techs get charged back for their screw ups?
 
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