Land Rover dealership parts shortage

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phunter

Well-known member
I am on my third week with my discovery 5 being at dealership waiting on parts. A massive coolant leak at the top of the engine— the service advisor said it was if the hoses all separated. He theorized the thermostat was stuck leading to high pressure. It is under warranty and was towed there.
Does anyone know if parts can be sourced from another dealer or from a website like Land Rover parts counter. The service advisor says the cooling hoses are coming from the UK and are slow coming due to the pandemic. I am a patient person but have no loaner and need this car for an upcoming trip out of town with the whole family.
Any words of wisdom
 
1of40

1of40

Well-known member
That's ridiculous. IME, we bought a CPO LR4 w/6K miles and 100K extended factory mi warranty. It turned out we needed it. When the water pump went out and the coolant hoses cracked and the shifter dial stopped shifting the dealership provided loaners while under warranty. The water pump took 3 months as we racked up 5K miles over the summer on a brand new Velar.
 
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vtlandrover

Well-known member
Like 1of40, my neighbor has a newer Toyota Highlander and she has been given a rental car for an estimated period of... 3 months! All because they don't have a genuine thermostat available. They can get an aftermarket, but since it's a "certified" vehicle, it needs to be a genuine part.

I asked her if she could get them to swap out the genuine part later, but they won't agree - even if she pays for it. Nutsy, but not uniquely JLR.

It's certainly worth a call to Rovers North. I'm not at all sure of the current arrangements, but when I worked there, we'd ship genuine LR parts to LR dealerships every day of the week.
 
MountainD

MountainD

Technical Excellence Contributor
I ordered a oil pan from cummins. They told me 77 day lead time. That was 130 days ago. I just got a notice…it will be 77 day+ lead time from now. its ridiculous.
 
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Eliot

Well-known member
phunter said:
I am on my third week with my discovery 5 being at dealership waiting on parts. A massive coolant leak at the top of the engine— the service advisor said it was if the hoses all separated. He theorized the thermostat was stuck leading to high pressure. It is under warranty and was towed there.
Does anyone know if parts can be sourced from another dealer or from a website like Land Rover parts counter. The service advisor says the cooling hoses are coming from the UK and are slow coming due to the pandemic. I am a patient person but have no loaner and need this car for an upcoming trip out of town with the whole family.
Any words of wisdom
Click to expand...

I was told at a dealership that they were totaling new cars because of parts shortages. This was in October.
 
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pfshoen

Well-known member
I was in Audi Scottsdale's showroom the other day. Half of it is empty. There's a current gen Corvette parked outside for sale.
That's some expensive real estate that only collects dust.
There are reports of vast parks of newly built but unfinished cars waiting for minor parts before they can be shipped.
 
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phunter

Well-known member
It is tough when this happens. I was hoping someone would say the parts will come in the third week and that I’ll be fixed soon. My fear is if I call and complain again to the service advisor I’ll be put in the back of the line for a while. Maybe I’m already there since I don’t have a history of buying cars from these folks.
 
blueboy

blueboy

Well-known member
For sure call Rovers North, Atlantic British, Will T., and search the various Internet vendors.

No doubt I’d be pissed. Good luck.
 
supertreeman

supertreeman

Well-known member
I have (had) a Tacoma that was sideswiped on Jan 1st..It sat at the body shop until yesterday because they couldn't get the parts to repair. They called me yesterday AM and told me that it was finally finished, so I picked it up, then drove strait to my local CarMax and sold it for $200.00 less than what I paid for it in 2020. I even disclosed the accident, etc. These are really crazy times.
 
110Yank

110Yank

Member
I work for a major Tier 1 supplier. This is not an offshoring problem in many cases. Parts produced by us in the USA for domestic production are just in short supply. Limited labor, limited steel, resin, etc. Everyone is struggling for labor throughout the supply chain. We are barely making our OEM deliveries, sending some to OE service and sending just a bare minimum to aftermarket. Tough times but generally on downhill side (we hope), it will take 12+ months for us all to dig out.
 
1of40

1of40

Well-known member
110Yank said:
I work for a major Tier 1 supplier. This is not an offshoring problem in many cases. Parts produced by us in the USA for domestic production are just in short supply. Limited labor, limited steel, resin, etc. Everyone is struggling for labor throughout the supply chain. We are barely making our OEM deliveries, sending some to OE service and sending just a bare minimum to aftermarket. Tough times but generally on downhill side (we hope), it will take 12+ months for us all to dig out.
Click to expand...
I agree, shutting down the economy as we did was a bad move. Sure is eye-opening how dysfunctional everything can get real quick. Probably time to start making things simple and straightforward again and move off of the throwaway mindset we've adopted for cheap short-term satisfaction.
 
Napalm00

Napalm00

Technical Excellence Contributor
I would lemon law it too. When I bought my 2016 Miata after they were re-released it had issues with the convertible top. I put 22,000 mi on the car In about a year and a half. After being back to the dealer four times I finally gave up. I absolutely loved the car, but every time I would put the top down it would rub holes in the top.

I paid a $720 mileage fee. I was refunded all the tax I paid, all the DMV fees, the cost of a set of tires I put on the car, labor to have accessories installed. Everything

I bought the car in Pennsylvania and was living in New York at the time. I used 1-800 lemon law and the Pennsylvania statutes. Never met with the lawyer in person, took 4 weeks from beginning to end. Dropped off the car at the dealer and it was in an auction that weekend. Cheapest car rental I've ever done


I know some of you guys are huge fans of rovers.... That being said you couldn't pay me to drive a new one. The lack of professionalism at the dealerships to the abysmal reliability...never.
 
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phunter

Well-known member
The dealer for the parts and in commences to begin the coolant system repair . They soon call me to Tell me the system is with evidence of stop leak additive. They imply someone else has been working on it.
I tell him emphatically that I would never work on a car under warranty. I remind him it broke down under 2 mikes from the dealer and that they organized the tow. I remind him they replaced the engine under twenty thousand miles ago due to faulty oil change.

Will my car be okay if the additive is flushed out of the coolant system? Any words of wisdom?
 
Napalm00

Napalm00

Technical Excellence Contributor
They're most likely isn't any additive. They're just trying to weasel out of the repair
 
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