Exmoor Trim Jump Seats - Very Disappointed

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chuckc4

Well-known member
javelinadave said:
I know what is brewing so please be civil and keep it "G" rated.
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I mean no offense by my post, and my sincere apologies if I am ruffling any feathers. I just feel strongly about the extremely high level of service I have received from Rovers North over the last thirty years I have been a customer, and the amazing support through multiple Land Rovers I have owned / worked on from series I's to IIa's and through three of four possible NAS Defenders. From working with Lanny, Les, even Mark L. on occasion, and now Zack I can't say enough good things about the company.

I hope my last line will be taken in jest, as it was meant to be funny.
 
javelinadave

javelinadave

Administrator
Staff member
Not directed at you @chuckc4 . I was addressing the soon to be mounted attacks on @Dipodomys comment. Rovers North and Zack have been steadfast supporters of the US Land Rover community for as long as I have owned Rovers. I too was frustrated with the Exmoor situation but when I had an issue, @Z.G was on it like stink on a monkey. I'll gladly pay extra for 5 star service and am loyal to RN as I hope everybody else on this forum is too.
 
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evilfij

evilfij

Well-known member
Meh. The seats are not acceptable because of the way the cushions are. Bet they came from different build lots. Rover has not made a decent jump seat since 1961.
 
evilfij

evilfij

Well-known member
erover82 said:
What decent jump seat are you speaking of?
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The ones on the SII and early SIIa seem to have been very well made compared to later ones. Maybe they continued beyond that, but the ones I pulled out of a 63 were not as nice as the ones in a 59 and a 61.
 
Z.G

Z.G

Well-known member
Dipodomys said:
RN is the sole authorized distributor for Exmoor Trim products in the U.S. Exmoor will not ship directly to U.S. addresses; instead all orders must be placed with RN. That would be fine, but RN charges a 100 percent markup on Exmoor's products, and then tacks on insulting shipping charges that equal or exceed what you'd pay for direct air freight from the UK. Case in point...the tip-up seats that Classic 4x4 purchased cost £106.12 from Exmoor, or about $125. The same item from RN costs $229. That's a markup of more than 100 percent, and doesn't include any sort of wholesale discount RN probably gets from Exmoor. Yeah, RN has to pay to ship it over from the UK, but they almost certainly recover via the amount they'll charge you to ship it from Vermont to wherever you are in the U.S.

I ordered abut $1,500 of stuff from Exmoor and had it shipped to a UK address to get around that restriction, and then had it forwarded via air freight to Arizona. That meant I had to pay 20% UK VAT, but even then I came out way ahead of what I would have paid if I'd purchased from RN.
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You are not incorrect, we certainly do have to mark the prices up, as does any business that wants to remain in business. There are companies that have tried to work on extremely narrow margins, such as Bearmach, and it doesn't work so well.

Certainly not marking it up 100%, and definitely not lining our pockets with shipping charges. It really is just very expensive to ship from where we are, out in the middle of nowhere.

While we do get a discounted price from Exmoor, it's not much less than the pricing you see on their website. We also pay VAT, and constantly experience the highs & lows of the strength of the UK pound. Yes, there are times when going direct will save you plenty, and there are times when it does not. Unfortunately with so many line items it's impossible to adjust our pricing on the fly based on the strength of the pound. Additionally, the cost of shipping containers tripled in the past few years, adding to the cost of everything on the manifest.

As others have mentioned(thank you all), with us you are not just getting a product, but the customer support as well. If something goes wrong, we're able to make it right. The same cannot be said about purchasing from the UK, I myself have been burned in the past with little to no recourse.

I dont blame you for wanting to save money, however there are many people out there that want the reassurance that should something go wrong, they're not out of pocket for it.
 
D

Dipodomys

Active member
Z.G said:
You are not incorrect, we certainly do have to mark the prices up, as does any business that wants to remain in business. There are companies that have tried to work on extremely narrow margins, such as Bearmach, and it doesn't work so well.

Certainly not marking it up 100%, and definitely not lining our pockets with shipping charges. It really is just very expensive to ship from where we are, out in the middle of nowhere.

While we do get a discounted price from Exmoor, it's not much less than the pricing you see on their website. We also pay VAT, and constantly experience the highs & lows of the strength of the UK pound. Yes, there are times when going direct will save you plenty, and there are times when it does not. Unfortunately with so many line items it's impossible to adjust our pricing on the fly based on the strength of the pound. Additionally, the cost of shipping containers tripled in the past few years, adding to the cost of everything on the manifest.

As others have mentioned(thank you all), with us you are not just getting a product, but the customer support as well. If something goes wrong, we're able to make it right. The same cannot be said about purchasing from the UK, I myself have been burned in the past with little to no recourse.

I dont blame you for wanting to save money, however there are many people out there that want the reassurance that should something go wrong, they're not out of pocket for it.
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Zack, thanks for the thoughtful response, as well as those from other members. I certainly didn't mean to start WWIII, and RN is fortunate to have so many loyal customers. I made my first purchase from RN nearly 35 years ago (gulp), so I definitely appreciate the service that your firm has provided over the years, especially back when Land Rover owners here in North America were completely on their own. Thank you for shedding some light on the economic constraints under which you operate, and how it affects your pricing. I hope that other members will forgive my dumbassery.
 
Z.G

Z.G

Well-known member
Dipodomys said:
Zack, thanks for the thoughtful response, as well as those from other members. I certainly didn't mean to start WWIII, and RN is fortunate to have so many loyal customers. I made my first purchase from RN nearly 35 years ago (gulp), so I definitely appreciate the service that your firm has provided over the years, especially back when Land Rover owners here in North America were completely on their own. Thank you for shedding some light on the economic constraints under which you operate, and how it affects your pricing. I hope that other members will forgive my dumbassery.
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Certainly not dumbassery, your opinion is completely valid and again not incorrect. The feedback is appreciated and duly noted
 
MountainD

MountainD

Technical Excellence Contributor
vtlandrover said:
I know... I was just kidding. Luckily, this whole thread has taken a lighter tone.
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I'm glad it has. And IMHO it is time this thread goes away since I think all sides have spoken and done so politely :cool: . We get all the points--and I REALLY appreciate that Zack sticks arounds, answers, and holds himself in the professionalism that I have come to know and expect from Rovers North and Zack in particular. Class acts. It is why they stick around and why I use them.

I also appreciate the OP, Classic4x4, for bringing up the points that he did on Exmoor and his experience. Something that I have seen from time to time with them as well.
 
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